SNAP 2010 Tutorials - faqs

What are the system requirements to run Tutorials?

The only system requirement for SNAP 2010 Tutorials is the latest version of Adobe Flash Player, which can be downloaded for free from www.adobe.com.

My text is too small or I’m having display issues with my Tutorial.  What should I do?

  • You can force the tutorial into full screen mode by pressing F11.
  • ESC or F11 will also exit Full Screen Mode.

My tutorial is grading incorrectly.  What should I do?

  • We first ask that you direct any questions regarding SNAP 2010 tutorials to your Instructor.  They may be able to explain any problems you are having that are related to the simulation in the tutorials.
  • Tutorials are simulated and while there are many ways in Microsoft Office to accomplish the requested tasks, sometimes the tutorials will score you incorrectly if you do not execute the task exactly as described.

Why is my tutorial taking too long to start?

If you have limited or less than broadband connectivity to the Internet, tutorials may take a longer time to load (up to 3 minutes). If it takes longer than this to load, then the Internet connection is probably unusable.

When you launch a tutorial, the loading progress bar at the bottom of your browser screen should continue to advance as the tutorial is temporally transferred to your computer. To minimize the download time select the tutorial version without audio. (Tutorials with audio are double the size of tutorials without audio and will therefore take more time to download.)

Why can’t I successfully use the right-click button in the Tutorials?

Unfortunately, Google Chrome has recently switched to its own edition of Flash that is not 100% Adobe Flash compliant. One of the features lost by the change is the ability to use the right-click button in Flash objects, such as our Tutorials. In order to resolve this, you will need to disable the Chrome specific Flash Player by following the directions below:

  1. Download and install the official Adobe Flash Player supporting Google Chrome here.
  2. Open Google Chrome
  3. Key “chrome://plugins” (without the quotes) into the address bar and press Enter.

  4. Across from Plug-ins header, click Details and then, under Adobe Flash Player, click Disable below the text “Type: PPAPI (out of process)”.

Once these steps are complete, Google Chrome will use the standard Adobe Flash Player, which will allow you to use the right-click button in our Tutorials.

PLEASE NOTE: If a website tells you that you need to install Adobe Flash after following these directions, you likely need to update either Adobe Flash or Google Chrome. To update Adobe Flash, click here to download and install the latest edition. To Update Google Chrome, click here for instructions.