SNAP 2010 Document Assessments - faqs

Click the link below to jump to that section in the FAQ:

How do I complete a Document Assessment?

How do Students review a document assessment?

How do Instructors review a document assessment?

Why is my document score or document scoring inaccurate?

I received a “queued” message instead of a score after uploading a document assessment. What does this mean?

Can I delete Document Assessment attempts?

I received an error “Error -1” when uploading my document assessment. What does this mean?

I received an error “Error -2” when uploading my document assessment. What does this mean?

I received an error “Error -3” when uploading my document assessment. What does this mean?

I received an error “Error -4” when uploading my document assessment. What does this mean?

I received an error “Error -5” when uploading my document assessment. What does this mean?

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What does the SNAP Document Assessment score mean?

When a student completes a Document Assessment and uploads a file, SNAP generates a percentage score. This score is based on the following formula:


  1. The SNAP Document Assessment Checker calculates the number of differences between the beginning Download document (base file) and the Model Answer.
  2. The SNAP Document Assessment Checker calculates the number of differences between the student’s uploaded file and the Model Answer.
  3. The SNAP Document Assessment Checker divides #2 from #1, subtracts this amount from 1.00, and represents this score as a percentage.


In addition to a percentage score, the SNAP Document Checker generates a Results file that shows what is different about the Model Answer when compared against the student’s file.

How do Instructors review a document assessment?

Getting Started

  1. Click on Grades
  2. Click on Document Assessments
  3. Click on the name of the document assessment
  4. Click on the “# Students made # Attempts”
  5. Click on the student’s name to see all of the documents submitted

Word Results File – How do I interpret the Results File of a Word Document Assessment?

STEP 1: Download and Open Instruction file, Result file, Answer Key and Submitted file

  • On the Document Assessment Reports screen, in the Uploaded Files column, click the Document Assessment that you wish to review.
  • You will now see the Document Assessment Info screen. In the View column, click Instructions to display the Instructions that were to be followed in preparing the Submitted File. You may want to print the instructions for ease of reference.
  • In the Download column, right-click Result and save the Results File on your computer desktop.
  • Also in the Download column, right-click Submitted File and save the Submitted File on your computer desktop.

STEP 2: Compare Results file and Submitted file

  • Open both the Results File and the Submitted File, and follow these instructions to view them side by side on your computer screen:
  • In both the Results File and the Submitted File, select the Home tab and then select the Show/Hide button in the Paragraph group. (This button is colored gold when it is selected.) Selecting the Show/Hide button will reveal nonprinting formatting characters that need to match those in the Model Answer.
  • The Results file shows the Model Answer with tracked changes and marginal notes indicating how the Model Answer differs from the Submitted File.
  • For each difference illustrated in the Results File, refer to the Instructions to see specifically what the student was supposed to do to make the Submitted File match the Model Answer.

STEP 3: Interpret the Results File, using the Answer Key and Model Answer

  • For more help interpreting the Results File, click the Answer Key in the Download column of SNAP’s Document Assessment Info screen.
  • The Answer Key provides a detailed markup of the Model Answer with annotations on each change requested by the Instructions.
  • To see the actual Model Answer with all its formatting and text settings, click the file link that follows the instruction “Download Model Answer:” You can then compare the Submitted File line by line against the Model Answer to see how the two documents differ. (NOTE: The Model Answer is available only when you have selected the Info tab for the Document Assessment.)


Excel Results File – How do I interpret the Results File of an Excel Document Assessment?

STEP 1: Download and Open Instruction file, Result file, Answer Key and Submitted file

  • On the Document Assessment Reports screen, in the Uploaded Files column, click the Document Assessment that you wish to review.
  • You will now see the Document Assessment Info screen. In the View column, click Instructions to display the Instructions that were to be followed in preparing the Submitted File. You may want to print the instructions for ease of reference.
  • In the Download column, right-click Result and save the Results File on your computer desktop.
  • Also in the Download column, right-click Submitted File and save the Submitted File on your computer desktop.

STEP 2: Compare Results file and Submitted file

  • Open both the Results File and the Submitted File, and follow these instructions to view them both on your computer screen:
  • The Results file shows pink highlighting on the cells in the Student File that are different from the Model Answer. The highlighted cells are not formatted. (NOTE: The Results File is not a version of the Student File and does not contain the formatting of the Student File; it simply shows which cells in the Student File are different from those same cells in the Model Answer.)
  • Clicking the Comment field label for a pink cell opens a yellow box that lists all the changes that the Instructions called for in that cell. (HINT: If you cannot see all the text in the yellow Comment box, click the Review tab, and then click the Edit Comment button.)
    If a step is listed in the Comment box, this does not necessarily mean the step was completed incorrectly. The Comment box lists all the steps required to modify the cell. Use the Comments box as a tool to help you determine which step or steps were completed incorrectly, and refer to the Instructions to see the requested changes in context.
    (NOTE: If a cell is highlighted in pink or green but does not have an accompanying yellow box, that means the Instructions did not call for a change in that cell but something was changed anyway.)

STEP 3: Interpret the Results File, using the Answer Key and Model Answer

  • For more help interpreting the Results File, click the Answer Key in the Download column of SNAP’s Document Assessment Info screen.
  • The Answer Key provides a detailed markup of the Model Answer with annotations on each change requested by the Instructions.
  • To see the actual Model Answer with all its formatting and text settings, click the file link that follows the instruction “Download Model Answer:” You can then compare the Submitted File line by line against the Model Answer to see how the two documents differ. (NOTE: The Model Answer is available only when you have selected the Info tab for the Document Assessment.)

PowerPoint Results File – How do I interpret the Results File of a PowerPoint Document Assessment?

STEP 1: Download and Open Instruction file, Result file, Answer Key and Submitted file

  • On the Document Assessment Reports screen, in the Uploaded Files column, click the Document Assessment that you wish to review.
  • You will now see the Document Assessment Info screen. In the View column, click Instructions to display the Instructions that were to be followed in preparing the Submitted File. You may want to print the instructions for ease of reference.
  • In the Download column, right-click Result and save the Results File on your computer desktop.
  • Also in the Download column, right-click Submitted File and save the Submitted File on your computer desktop.

STEP 2: Compare Results file and Submitted file

STEP 3: Interpret the Results File, using the Answer Key and Model Answer

  • For more help interpreting the Results File, click the Answer Key in the Download column of SNAP’s Document Assessment Info screen.
  • The Answer Key provides a detailed markup of the Model Answer with annotations on each change requested by the Instructions.
  • To see the actual Model Answer with all its formatting and text settings, click the file link that follows the instruction “Download Model Answer:” You can then compare the Submitted File line by line against the Model Answer to see how the two documents differ. (NOTE: The Model Answer is available only when you have selected the Info tab for the Document Assessment.)

I received a “queued” message instead of a score after uploading a document assessment. What does this mean?

This simply means that your document is still being graded, and a score will be available when grading is completed.

How do Students review a document assessment?

How do I interpret the SNAP Document Assessment score?

When a Document Assessment is completed and uploaded to the SNAP Web site, SNAP generates a percentage score. This score indicates the percentage of changes that were successfully completed to make the Submitted File match the Model Answer. In addition to the percentage score, the SNAP Document Checker generates a Results File that shows how the Model Answer differs from the Submitted File.

Word Results File – How do I interpret the Results File for a Submitted Word Document Assessment?

STEP 1: Download and Open Instruction file, Result file, Answer Key and Submitted file

  • In the View column of the Document Assessment Info screen, click Instructions to display the Instructions that were to be followed in preparing the Submitted File. You may want to print the instructions for ease of reference.
  • In the Download column, right-click Result and save the Results file on your computer desktop.
  • Also in the Download column, right-click Submitted File and save the Submitted File on your computer desktop.
    • In the Results File, select the View tab and then the View Side by Side button.
    • If you see this dialog box, select the Submitted File.
    • You should now see the Results File and Submitted File side by side.
  • In both the Results File and the Submitted File, select the Home tab and then deselect the Show/Hide button in the Paragraph group. (This button is colored gold when it is selected.) Selecting the Show/Hide button will reveal nonprinting formatting characters that need to match those in the Model Answer.

STEP 2: Compare Answer Key file and Results file

  • Now compare the Submitted File against the Results File. The Results file shows the Model Answer with tracked changes and marginal notes indicating how the Model Answer differs from the Submitted File.
  • For each difference illustrated in the Results File, refer to the Instructions to see specifically what you were to do to make the Submitted File match the Model Answer.
  • For more help interpreting the Results File, click the Answer Key in the Download column of SNAP’s Document Assessment Info screen.
  • The Answer Key provides a detailed markup of the Model Answer with annotations on each change requested by in the Instructions.

Excel Results File – How do I interpret the Results File for a Submitted Excel Document Assessment?

STEP 1: Download and Open Instruction file, Result file, Answer Key and Submitted file

  • In the View column of the Document Assessment Info screen, click Instructions to display the Instructions that were to be followed in preparing the Submitted File. You may want to print the instructions for ease of reference.
  • In the Download column, right-click Result and save the Results file on your computer desktop.
  • Also in the Download column, right-click Submitted File and save the Submitted File on your computer desktop.

STEP 2: Compare Answer Key file and Results file

  • Open both the Results File and the Submitted File, and follow these instructions to view them together on your computer screen:
    • In the Results File, select the View tab and then the View Side by Side button.
    • If you see this dialog box, select the Submitted File.
    • You should now see the Results File and Submitted File side by side.
  • The Results file shows pink highlighting on the cells in the Student File that are different from the Model Answer. (The highlighted cells are not formatted.)
  • Clicking the Comment field label for a pink cell opens a yellow box that lists all the changes that the Instructions called for in that cell. (HINT: If you cannot see all the text in the yellow Comment box, click the Review tab, and then click the Edit Comment button.)

    If a step is listed in the Comment box, this does not necessarily mean the step was completed incorrectly. The Comment box lists all the steps required to modify the cell. Use the Comments box as a tool to help you determine which step or steps were completed incorrectly, and refer to the Instructions to see the requested changes in context.

    (NOTE: If a cell is highlighted in pink or green but does not have an accompanying yellow box, that means the Instructions did not call for a change in that cell but something was changed anyway.)

  • For more help interpreting the Results File, click the Answer Key in the Download column of SNAP’s Document Assessment Info screen.
  • The Answer Key provides a detailed markup of the Model Answer with annotations on each change requested by in the Instructions.

PowerPoint Results File – How do I interpret the Results File for a Submitted PowerPoint Document Assessment?

STEP 1: Download and Open Instruction file, Result file, Answer Key and Submitted file

  • In the View column of the Document Assessment Info screen, click Instructions to display the Instructions that were to be followed in preparing the Submitted File. You may want to print the instructions for ease of reference.
  • In the Download column, right-click Result and save the Results file on your computer desktop.
  • Also in the Download column, right-click Submitted File and save the Submitted File on your computer desktop.

STEP 2: Compare Answer Key file and Results file

  • Open both the Results File and the Submitted File, and close any other PowerPoint files that you have open on your computer. Now follow these instructions to view the Results File and the Submitted File side by side on your computer screen:
    • In the Results File, select the View tab and then the Arrange All button.
    • You should see the Results File and Submitted File side by side.
  • The Results file highlights the slides or sections of slides where there is a difference between the Submitted File and the Model Answer.
  • Clicking a comment field on a highlighted slide opens a box describing in general how the Submitted File is different.
  • Refer to the Instructions to find out specifically what should have been done to the Submitted File.
  • For more help interpreting the Results File, click the Answer Key in the Download column of SNAP’s Document Assessment Info screen.
  • The Answer Key provides a detailed markup of the Model Answer with annotations on each change requested by in the Instructions.


How do I complete a SNAP Document Assessment?

Watch Tutorial 

Follow the steps below to complete a Document Assessment:

Log into your SNAP course, at the Home page, click the name of the Document Assessment.

STEP 1: Download the file

On the Document Assessment page, follow these instructions to download the Document Assessment.

STEP 2: Download the instructions file

Follow these steps to download the Instructions document for completing the Document Assessment:

STEP 3: Perform tasks detailed in the Instructions file and save file.

Locate the Document Assessment file that you downloaded from SNAP onto your computer, select the file, and double-click the file to open it.

  • Make changes to the Document Assessment file according to the Instructions.
  • NOTE: Read the instructions carefully, and follow them exactly.
  • After finishing the tasks called for in the Instructions, save your file on your desktop or another location on your computer.

STEP 4: Click Browse, find saved file and then click Upload to submit for grading.

NOTE: A link to your Submitted File will appear at the top of the screen, along with links to the Results file and the Answer Key file.

  • When you first submit a file, the Results file link will say Results (Queued) or Results (Sending) or Results (Comparing).
  • Click this link or refresh the Document Assessment Info page.
    • You will then see your score in the Score column, and the Results file link will no longer say (Queued) or (Sending) or (Comparing). If you click the Results file link, you see your actual Results file.
    • For help interpreting your results, see the FAQ How do I review a Document Assessment?

Why is my document score or document scoring inaccurate?

If you believe that the scoring is inaccurate for a document assessment, please consult with your instructor.

Can I delete Document Assessment attempts?

It is not possible to delete document assessment attempts.

I received an error “Error -1” when uploading my document assessment. What does this mean?

If your attempt to upload a Document Assessment results in the “Error -1” message, it means the file you are trying to upload was not downloaded from within SNAP. This happens when the file being uploaded was created, copied, or produced somewhere outside of SNAP. The solution is to restart the Document Assessment using the downloaded file from the SNAP Document Assessment page.

I received an error “Error -2” when uploading my document assessment. What does this mean?

If your attempt to upload a document results in a serial number is missing message, it means:

  • The file you used to complete the Assessment wasn’t downloaded from within Snap (on the page specific to that Assessment).
  • Content was copied to or from the document. When the document checker scores your assignment it checks to make sure data wasn’t copied or pasted from an external source.
  • The file was not edited in the 2010 version of Microsoft Office.

The solution to this error is to recreate the document from scratch, starting with a new downloaded copy of the file from Snap.

I received an error “Error -3” when uploading my document assessment. What does this mean?

If your attempt to upload a document results in the “Error -3” message, it means:

  • The base file didn’t come from within Snap (on the page specific to that Assessment).
  • Content was copied to or from the document. When the document checker scores your assignment it checks to make sure data wasn’t copied or pasted from an external source.
  • The solution to this error is to recreate the document from scratch, starting with a new downloaded copy of the file from Snap.

I received an error “Error -4” when uploading my document assessment. What does this mean?

“No file was found”

Please use the browse button to select and upload the file.

I received an error “Error -5” when uploading my document assessment. What does this mean?

If your attempt to upload a document results in the “Error -5” message, it means that the Document Checker could not score the document. This happens when the Document Checker engine is not responding, or the file is not a valid Microsoft Office 2010 (.docx) file.

Please make sure that you have only opened and edited the file in Microsoft Office 2010. Please be sure that you save the file as a Microsoft Office 2010 file and not any other file type. The solution is to recreate the document from scratch, starting with a new downloaded copy of the file from the Snap Document Assessment page.