SNAP 2007 Tutorials - faqs

Not able to score 100%

Tutorials are scored based on the following:

  • On the percentage complete (0-100%)
  • How many of the steps/slides you’ve viewed in the tutorial
  • On the total amount of time the tutorial is run

In most cases simply spending more time in the tutorial and/or completing all of the steps will increase your score.

Display issues

If the DPI and screen resolution are not set properly then text within the window, menus, or Snap player may overflow or appear too large. To correct this issue:

  • Click on the ‘Start Menu’, then navigate to the ‘Settings’ menu and click ‘Control Panel’.
  • Within the Control Panel, click on ‘Switch to Classic View’ in the upper left corner (if ‘Switch to Category Mode’ is displayed, skip to the next step).
  • Double-click on ‘Display’.
  • Click on the ‘Settings’ tab. If the screen resolution is set to 800×600 or lower, raise it to 1024×768 or higher.
  • Click on the button marked ‘Advanced’ and change the DPI Setting to ’96 (normal)’.
  • Click ‘OK’ to apply changes and exit the window.

Tutorial has no audio

Not all of the tutorials have audio components at this time. If the audio check box is grayed out, it means no audio is available for that tutorial.

Tutorial loading but doesn’t launch

If you’ve launched a skills exam or tutorial, but the red Xstream logo continues to spin indefinitely, it could be an indication that your version of Internet Explorer is not compatible with Snap. Snap 2007 is compatible with Internet Explorer Version 7 and 8. Snap 2007 is not compatible with 64-bit versions of Internet Explorer.

To verify your version of Internet Explorer, open Internet Explorer and go to the ‘help’ menu. (It should be located at the top of the page next to the ‘tools’ menu, and may be in the form of a white question mark inside of a blue circle. It may also be accessed by pressing ‘alt+l’ on the keyboard.) Select the ‘about internet explorer’ menu item. A window will appear that displays the current version.

Complete the steps below to setup SNAP for Office 2007 in Internet Explorer 8.

  1. Open Internet Explorer 8.
  2. Click Tools.
  3. Click Compatibility View Settings.
  4. Type http://www.emcp.com in the Add the website text box.
  5. Click Add.
  6. Click Close.

Please make sure that the pop-up blocker is turned off, that ActiveX settings are correct, and that the firewall is not blocking emcp.com.