Keyboarding 5e - faqs

Freezing or crashing while loading an exercise

Third-party firewalls such as Norton Internet Security and McAfee Personal Firewall can block and/or interrupt data being transferred between the computer and the Snap server. This blockage may result in freezing, crashing, and unresponsiveness while attempting to launch activities. It may also prevent scores from being uploaded to the server upon completion of an activity.

To correct this problem, locate the third-party firewall and add the appropriate Snap URL ( or to it’s safe list. Please contact the firewall’s manufacturer for step-by-step instruction and support.

Black screen after loading an exercise

If you receive a black screen after the exercise loads, then Protected Mode is likely turned on in your browser. Please follow the directions below to turn this feature off.

1. Go to Internet Options by clicking the Gear icon in the upper-right of the browser and then clicking Internet Options

2. The Internet Options window options. Click the Security tab and then click the Internet zone. Uncheck Enable Protected Mode if necessary and then click Apply.

3. Now click the Trusted Sites zone. Uncheck Enable Protected Mode if necessary and then click Apply.

4. Now click the Sites button. If has not beened added to the Websites list, please add it. Then uncheck Require server verification (https:) for all sites in this zone and click Close. Then click OK at the Internet Options window.


5. If you are asked to Turn on Protected mode, please click Don’t show this message again. This will ensure that the exercises will work correctly on the computer.

Once this is complete, the exercises should function normally.

Keyboarding is not saving my data

When students are doing exercises and drills from the software, the student must complete all the material in order to receive a checkmark in the Progress Report; the same thing holds true for the timings. If the student is instructed to do a timing twice, and they only do it once, no checkmark is added. When the student goes to the text for exercises and drills (REF), they get a checkmark whether they do the work or not. The software was setup this way so that those students who did not need the additional practice were not forced to do it.

In order to get a checkmark for an exercise, the student must access and respond to every screen within that exercise. For example, for a Warm-Up exercise, the student would need to enter keystrokes for every drill line shown from the beginning of the exercise to the end. The product will list which exercise the student is in (and when she moves on to the next one) at the top of the keyboarding player screen.

Keyboarding stops responding for exercises 6-1, 10-1, and 13-1

There is a limitation with this software in that it assumes a certain maximum WAM rate in order for Exercises 6-1, 10-1, and 13-1 to work properly. If you exceed that rate you may generate a run-time error doing those exercises; in other words, the software is being overloaded. Because very few people achieve the maximum WAM rate during this course, we are not planning on changing this limitation in the software. The best approach to completing the exercise while avoiding this problem is to type a little slower and concentrate on accuracy.

Resources unable to download error?

Check to make sure your firewall isn’t blocking the URL and turn off any pop-up blockers.

Does PKB work for the visually impaired?

We do not have any add-ons to Paradigm Keyboarding for use by the visually impaired. We will certainly consider including them if we do a new version of the product. If the instructor has any suggestions about how our product could be adapted for use by the visually impaired, let us know by emailing

Runtime or Corrupted File error or “An attempt to move critical application files has failed…”

Please use our automated tool or follow the directions below to ensure your Keyboarding application will run without issue:

For Windows XP:

Please close Internet Explorer, then delete the “EMCP” folder located on your local hard drive at c:\documents and settings\username\application data\EMCP\. If you can’t see the “application data” folder, go to ‘Tools’ and then ‘Folder Options’ in Windows Explorer and then make sure “Show hidden files and folders” is checked. After the contents have been deleted, you are able to log in to Keyboarding at

For Windows Vista/Windows 7:

  1. Log in to Paradigm Keyboarding at and launch an exercise within any session.
  2. Once an exercise has been launched, press CTRL+ALT+DELETE on your keyboard and select “Start Task Manager”.
  3. Click the “Processes” tab.
  4. Find the process named “PKB.EXE” and right-click on it.
  5. Select “open file location” from the menu; this should open a new folder.
  6. Without closing that folder, return to Keyboarding and logout, closing Internet Explorer entirely.
  7. Return to the folder and delete all of its contents. After the contents have been deleted, you are able to log in to Keyboarding at

Click here to view the illustrated directions.

What is the amount of time a connection can stay idle before the PBK server will disconnect/drop the session?

The current connection timeout on the server is set to 120 seconds. This is a default setting.

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