SNAP 2007 Document Assessment - faqs

Error -1

If your attempt to upload a Document Assessment results in the “Error -1” message, it means the file you are trying to upload was not downloaded from within SNAP. This happens when the file being uploaded was created, copied, or produced somewhere outside of SNAP. The solution is to restart the Document Assessment using the downloaded file from the SNAP Document Assessment page.

Error -2

If your attempt to upload a document results in a “serial number is missing” message, it means:

  • The file you used to complete the Assessment wasn’t downloaded from within Snap (on the page specific to that Assessment).
  • Content was copied to or from the document. When the document checker scores your assignment it checks to make sure data wasn’t copied or pasted from an external source.
  • The file was not edited in the 2007 version of Microsoft Office.

The solution to this error is to recreate the document from scratch, starting with a new downloaded copy of the file from Snap.

Error -3

If your attempt to upload a document results in the “Error -3” message, it means:

  • The base file didn’t come from within Snap (on the page specific to that Assessment).
  • Content was copied to or from the document. When the document checker scores your assignment it checks to make sure data wasn’t copied or pasted from an external source.

The solution to this error is to recreate the document from scratch, starting with a new downloaded copy of the file from Snap.

Error -4

“No file was found”

Please use the browse button to select and upload the file.

Error -5

If your attempt to upload a document results in the “Error -5” message, it means that the Document Checker could not score the document. This happens when the Document Checker engine is not responding, or the file is not a valid Microsoft Office 2007 (.docx) file.

Please make sure that you have only opened and edited the file in Microsoft Office 2007.  Please be sure that you save the file as a Microsoft Office 2007 file and not any other file type. The solution is to recreate the document from scratch, starting with a new downloaded copy of the file from the Snap Document Assessment page.